Orders are typically shipped within 24-48 hours (excluding weekends and holidays) from time of payment confirmation. For domestic orders: delivery can take 3-7 business days from the time it leaves our facility. For international orders: delivery can take 7-14 days depending on your local customs, though some may take up to 4 weeks from the time it leaves our facility.
*Any items added to a pre-sale order will be shipped out with the order IN FULL when ALL pre-sale items are ready to ship. Most pre-sale items currently ship around 12-16 weeks after the purchase window closes.
Most orders will include a tracking number while some smaller orders will not. To keep your shipping and handling costs as low as possible we may forgo the option for a tracking number as it can sometimes more than double the cost to ship. We use USPS for all orders under 2 lbs.
*We are currently not accepting orders from North Korea, Russia, Ukraine or India due to shipping constraints
You will receive a confirmation email with a tracking link so that you can follow your order all the way home! Please allow at least 48 hours for the carrier to scan your package into their system. Please note that Free Sample Packs do not receive tracking unless they were paid for with an additional fee.
If you attempt to track your package within the first 48 hours of it leaving our warehouse and there is no information available that just means the carrier has not processed your package yet. When the package is scanned into their system, tracking events will populate on the tracking page.
Generally, domestic orders are delivered within 1-12 business days depending on the service you chose at checkout.
Because the USPS estimates delivery dates, transit times vary from one class of mail to another and cannot be guaranteed by us nor the USPS.
International orders can take anywhere from 7-21 business days (depending on the destination) to arrive once confirmed in transit by our international shipping carrier.
Note: Transit times do not include the time taken to prepare your order before shipment!
Returns & Refunds
Thank you for shopping with us. If you are not 100% satisfied with your purchase, we're here to help. To complete your return, please email our customer service team via firstname.lastname@example.org.
Our products can be returned within 15 days of the original purchase of the product. To be eligible for a return, please make sure that:
- The product was purchased within the last 15 days.
- The product is unopened, in its original packaging.
- Apparel must be unworn, unwashed, with tag(s) and in new condition.
- You have the receipt, order confirmation or proof of purchase.
Products that do not meet this criteria will not be considered for return.
Lost or Stolen Packages
Your local postal driver, at his/her discretion, may choose to leave the package at the door or on your porch. We are not responsible for packages that are damaged, lost, or stolen after the driver confirms delivery of the package.
We strongly recommend that you check the tracking link provided to you frequently to make sure someone is there to receive the package at the time of delivery. You will receive a tracking number and link for your package once it has left our warehouse.
If you have any questions regarding the tracking information given to you or your package shows delivered and you can’t find it, please contact your local post office for assistance. We only see what the tracking page says, but your local post office can give you more information.
If you don’t believe a delivery was made, please follow the instructions on the appropriate Proof of Non Delivery Form (below) and submit it to email@example.com.
For Domestic shipments, please click here for the Proof of Non-Delivery form.
For International shipments, please click here for the Proof of Non-Delivery form.
If you have any questions or concerns, support is available via 24/7 live chat support on our website or email at firstname.lastname@example.org. We do our very best to respond to support emails within 48 hours.